Effective Date: May 24, 2017
The most recent version of this Policy will always be available at this address. Any changes to this policy, other than necessary to remedy typographical errors, will be announced by email to the primary address you have on file with us.
• Information necessary to provide Company’s services to customers; and
• Information processed by Company while providing services to customers.
How Company uses information necessary to provide Company’s services to customers
Company collects the following information from customers when they purchase its services (the
• Customer corporate name;
• Contact name of an individual at customer’s location who is responsible for the services;
• Email addresses provided to Company by the customer as contact points;
• Physical address; and
• Payment information.
Information that is part of the Customer Record will be used by Company to:
• Collect payment;
• Market Company’s services to the customer;
• Contact the customer about issues related to the service; and
• Contact the customer about issues of general interest to Company’s customers;
• In response to an inquiry about the status of Company’s services and to provide troubleshooting about those services.
The Customer Record may be shared with third parties only in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
The Customer Record will only be sold by Company in conjunction with the sale, or other acquisition, of its business. It is not otherwise sold or rented to third parties.
The Company does not market to individuals under thirteen years of age, and does not knowingly collect information directly from these individuals.
Customers may opt out of providing information for their Customer Record by declining to be Customers. Providing information for a Customer Record is required to become a Customer. Customers may inform the Company by email of any changes to the Customer Record.
How Company uses information processed by it while providing services to customers
Company’s services process the following personally identifiable information provided to Company by its customers (the “Subject Information”). Company does not collect this Subject Information independently and does not export Subject Information originating from the EU to the US:
• Full name and email address of each user, and user’s language preference for the system interface.
• Other information chosen by the customer in Company’s interface, which may include, but is not limited to: university identification number, telephone number, course enrollment information, study sign-up information, research data collected in online surveys, data collected as part of prescreening for eligibility in research studies.
Subject Information will be used by Company to:
• Perform the services as set out in the agreement between Company and its customer;
• To maintain the infrastructure that supports the services; and
• In response to an inquiry by the customer providing the Subject Information to Company to troubleshoot those services.
Subject Information will be provided to third parties in the following circumstances:
• To backup the Subject Information;
• As authorized by Company’s customer; and
• In response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Subject Information will only be sold by Company in conjunction with the sale, or other acquisition, of its business.
How Company uses other types of information
Cookies. Cookies are small data files that are placed automatically on a customer’s computer by our
computers. These data files are read by our computer to determine whether you have visited our site
customers logged into its service; to collect transactional information about where its customers go
during their use of our services and how they behave as well as to set language preferences. Cookies
are not used in conjunction with Subject Information, and, other than as necessary to keep a customer
logged into the services, do not identify an individual. Information collected using cookies is not sold by
Company, or used outside the services, other than as necessary to provide the services to customers.
Statistical Information. Company uses statistical information to operate the infrastructure necessary to
provide the services to customers and to diagnose problems with this infrastructure. Statistical
information is the following: the IP address used by a customer, or subject, to access the services; page
access information; study selection, modification, and other transactional information related to the
studies and study sign-ups. Statistical information is not used in conjunction with Subject Information.
Statistical information is not sold by Company, or used outside the services, other than as necessary to
provide, troubleshoot, and bill the services to customers.
Credit Card Information. The Company directs Customers who seek to pay by credit card to PayPal.
Information transmitted to PayPal is governed by their terms and conditions.
Deletion and Preservation of Information. Information covered by this Policy may be deleted upon a
customer’s request. The Company may keep information covered by this Policy for a period of
six months from the date of Customer’s termination of their relationship with Company, or as required
Changing and Correcting Information. If a customer wishes to access and/or update the information Company has collected, the customer may either log in to our website or client systems and view and change its information.